Refund Policy
This policy covers subscription fees for the transport management software. Cab fares and vendor charges are billed by your cab vendors and are handled under your contracts with them.
Free shift trial
The free shift trial is not charged, so no refund applies. You can decide not to continue after the trial without any fee.
Annual plans
If you cancel within 30 days of the start of a paid annual term, we refund the fees paid for that term, less the fee for employees who used transport during the days the service was live.
After 30 days, annual fees are not refundable, but the service stays active until the end of the paid term.
Monthly plans
Monthly plans can be cancelled at any time and stop renewing at the end of the current month. Fees for a month already started are not refunded.
Rider count adjustments
If the number of employees using transport in a month is lower than the number billed in advance, the difference is credited against your next invoice. If it is higher, the extra riders are added to the next invoice.
Service credits
If the service is unavailable beyond the levels committed in your plan, you receive service credits as set out in that plan. Credits are applied to future invoices.
How to request a refund
Raise the request from the Transport Desk page with your company name and invoice number. Approved refunds are paid to the original payment method within 14 working days.