If something goes wrong at 12:40 am, your team knows in seconds.
Safety Shield puts SOS, escort checks, route-deviation and long-stop alerts, and reached-home confirmations on every trip, and sends anything unusual straight to your security or command centre.
Cab left planned route near Kurji by 1.2 km. Driver reports roadblock. Escort on board, 2 riders.
Drop at Kankarbagh confirmed by employee. Cab BR-01 PK 4421 continues to last drop.
Alert if any cab with a rider stops more than 4 minutes away from a drop point.
Safety checks that run on every trip.
Each check is tied to the company policy it enforces, so the desk always knows why an alert fired.
SOS with location
One press on the employee app sends an alert with live location, cab and driver details to your command centre.
Route deviation
Alerts when a cab leaves the approved route beyond a set distance, with the gap shown on the map.
Long stops
Alerts when a cab with a rider stops for longer than your threshold away from a planned stop.
Escort checks
Routes that need a guard cannot start until the escort checks in. Escort stays assigned until the last protected drop.
Reached home
Riders confirm they are home. Drops without a confirmation after a set time are followed up by the desk.
Driver verification
Licence, police verification and vehicle documents tracked with expiry. Lapsed documents block assignment.
What happens when an employee presses SOS.
The response belongs to your security team. Twrides makes sure they have everything, immediately.
SOS pressed
Employee holds SOS on the app, or triggers it from the lock screen.
Alert raised
Command centre gets an alarm with live location, cab, driver and escort.
First call
Desk calls the rider through a masked line and logs the outcome.
Escalation
If unresolved, your escalation chain is alerted in order you set.
Closure
Incident closed with notes, timestamps and trip replay attached.
Policies, not promises.
Every rule below is a setting your company owns. Twrides applies it, logs it and reports on it.
- Escort rules
- Time window, rider profile and area based, checked in before trip start
- Drop order
- Women employees not dropped first or alone at night without a guard, as per your policy
- Alert thresholds
- Deviation distance, long-stop minutes, signal-loss minutes
- Escalation
- Desk, security lead, admin head, in your order with timers
- Verification
- Driver and vehicle documents with expiry reminders to vendors
- Records
- Incident log with response times for audits and compliance reviews
How safety responsibility is shared
Clear lines matter when an alert fires at night. This is how Twrides is designed to sit alongside your team.
- SOS alerts go to your company's security or command centre immediately
- Twrides supports, but does not replace, emergency services
- Safety rules are set by your company and always applied by the route planner
- Employee addresses and phone numbers are hidden from drivers beyond what each trip needs; calls are masked
- Data is encrypted and never sold
About Safety Shield
Who receives SOS alerts?
Can SOS be triggered without unlocking the phone?
Does Twrides call the police?
How are escort rules checked?
Close tonight's last trip with a green tick.
Bring one shift roster and your current vendor list. We plan, track and bill that shift on Twrides so your transport desk can compare it against last week.